Whether clients need a new website, online marketing support, or guidance navigating digital projects, they can turn to Mallory Wohlford. As a new account manager, Mallory takes a proactive approach to helping clients strengthen their digital presence.

After six years at VGM and experience spanning customer care, web development projects, and client support, she brings a unique perspective to helping financial institutions succeed online. Learn more about Mallory, her background, and her sense of humor below.

A Few Quick Facts About Mallory

  • Role: Account Manager
  • Focus areas: New websites, website improvements, online marketing services, and IT support
  • Years of experience: Six years at VGM across customer care, web development, and client support
  • Approach: Proactive, personalized partnership focused on each client’s digital goals
  • Fun fact: Mallory has been ordained for seven years and recently performed a friend’s wedding!
Account manager headshot for forbinfi employee spotlight

Professional Insight

Q: In your new role, what will you be helping financial clients with day to day?

A: Practically anything they could need in the digital world! I’ll be working one-on-one with clients regarding new websites, improvements to current websites, marketing services to help their online presence, and IT services to keep things moving smoothly for them.

Q: What excites you most about this new role?

A: Fostering closer relationships and a more personalized approach as their website and digital services partner. My previous roles were often focused on responding to projects and requests, but this position allows me to take a more proactive approach in helping clients improve their digital presence.

Q: You’ve worked with clients in several different roles across Forbin and VGM. Can you walk us through your career journey and how it led you here?

A: I started in the Customer Care role during the heart of COVID with an English degree and an interest in helping people. I certainly wasn’t expecting to jump into the digital world, but I quickly fell in love with not just this business, but the people I got to work with every day.

After learning the ins and outs of the company, I challenged myself to lead projects from start to finish as a Process Lead, helping bring clients’ website visions to life. When the opportunity came to support financial institutions, it felt like a perfect fit.

Q: How do you hope clients feel after working with you?

A: I hope clients feel heard and understood based on their needs.

Fun Favorites

Something people might be surprised to learn:
I’ve been ordained for seven years and recently performed a friend’s wedding!

Coffee, tea, or Diet Coke?
COFFEE! All day, every day. I will drink any coffee; I do not discriminate.

One thing I’m weirdly good at:
I can cook an egg 50 different ways, and it will be excellent every time.

Best trip or bucket-list destination:
Studying abroad in Newcastle, Australia for an entire semester. Going alone helped me gain confidence in my ability to do hard things and step outside of my comfort zone.

We appreciate Mallory’s willingness to step up and embrace new opportunities within forbinfi. With six years of experience helping clients, leading projects, and solving digital challenges of all varieties, Mallory brings a thoughtful and proactive approach to supporting financial institutions.

We are excited to see the positive impact Mallory will continue to make as she helps clients strengthen their digital presence and achieve their goals!

Ready to Strengthen Your Digital Presence?

From new websites to marketing and IT support, our team is here to help your financial institution succeed online.

Book a Consultation