A strong bank website should guide customers clearly, support your staff, and reflect the level of trust your institution is known for. When it stops doing that, the warning signs show up quickly. Tasks take longer, pages feel harder to manage, and small issues begin to add pressure across operations and compliance. These signals indicate your site may be due for a structured redesign that improves clarity, speed, and long‑term stability. 

Your bounce rates keep climbing 

Higher bounce rates are often the first signal that customers cannot find what they need. Slow performance, dated layouts, or unclear navigation push visitors away before they complete key tasks. A redesign built on BankWeb CMS organizes your content with clean URLs, structured fields, and mobile‑first layouts so customers reach what they need faster.  
 
When customers exit this quickly, it shows your site is no longer matching their expectations, which is a clear sign it needs a redesign. 

Your design feels outdated 

When a website looks old or inconsistent, customers notice right away. An outdated design does more than hurt first impressions. It can make your bank appear less trustworthy and less committed to serving modern digital needs. A fresh layout not only improves credibility but also helps customers move through each step with ease.  
 
If your design feels behind the times, that alone signals it needs a redesign to restore confidence and align with modern usability standards.  

Your financial institution is handling more phone calls for website questions 

When customers struggle online, they turn to your phone lines. Frequent calls about login placement, hours, routing, or product details suggest your website is not doing its job. With BankWeb CMS, forbinfi can apply consistent layouts and structured components that reduce friction and guide users to the right actions.  
 
If support calls continue to rise, it signals your website is failing at basic tasks and needs a full audit on what may need to change. 

Your site is not fully mobile‑friendly 

If your website feels cramped, slow, or difficult to tap on a phone, customers leave before completing their tasks. A redesign ensures responsive layouts that adjust smoothly on any device and keep your experience reliable.  
 
Any friction on mobile devices is a strong indicator that your website needs a redesign to match how customers actually bank today.  

Compliance fixes take longer than they should 

When policy updates, ADA adjustments, or disclosure changes are difficult to publish, risk increases. BankWeb CMS supports easy edits, structured metadata, user roles, and tracked changes. This helps your team apply updates quickly and allows tracking into what changed and when.  
 
Any delay in compliance updates is a clear sign your website needs a redesign that supports faster, cleaner publishing.  

Learn more: Essential Hosting and Security Measures for Bank Websites 

Your site struggles to meet modern expectations 

Your website is often the first place customers form an opinion about your institution. If it feels outdated, slow, or inconsistent, customers may believe your offerings are outdated too. A redesign brings your digital storefront in line with the experience you provide in person.  
 
When customers sense you are behind the curve, it is a clear warning that your website needs a redesign to protect your brand reputation. 

Comparison Chart 

Old Website vs Modern Redesign on BankWeb CMS 

Area 

Typical Older Bank Website 

Modern Redesign on BankWeb CMS 

Customer experience 

Confusing navigation and slow pages 

Clear structure with faster load times and mobile‑first layouts 

Compliance 

Edits requested through developer’s ticketing system and higher risk 

User-friendly CMS for quick or scheduled changes and audit log that supports compliance ease  

Accessibility 

Outdated templates and missing alt text 

Components that support ADA standards and accessibility widget 

Page structure 

Cluttered layouts 

Reusable components that keep product and campaign pages consistent  

Hosting and security 

Limited insight into uptime and safeguards 

Hosting aligned with banking standards and rigorous controls  

Locations and alerts 

Hard to manage or non-existent  

Centralized updates and a scheduled alert banner for outages or fraud notices 

Governance 

Unclear ownership and rework 

User roles and version history that create a clear audit trail  






















 



How BankWeb CMS supports your redesign long‑term 

BankWeb CMS strengthens your website after launch by using structured content, clear metadata fields, reusable components, and tracked changes. These tools help forbinfi keep your site consistent, compliant, and current.  

If your website shows any of these signs, it is time to take a closer look at how it supports customer trust and your internal processes. A thoughtful redesign improves the experience for both your customers and your staff. With BankWeb CMS, forbinfi delivers secure, organized, and scalable websites that support your growth and keep your digital presence strong. 
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